Common trends in this online behavior:
- Focus on very public complaints. I can think of exactly one time when someone emailed their concern about problematic language. These complaints seem to be always intended for an audience.
- Lack of interest in a dialogue. These complaints aren’t questions or invitations to discuss the issue. They’re harshly-worded accusations and scoldings (which I’ve written about before).
- Lack of consideration for the context or intent. The focus is on this isolated incident (this one post, this one word, this one time), with de-emphasis on the author’s background, experience, or the context of the website on which the post appears.
- And on a more stylistic note, these complaints are often prefaced with phrases like “Um,” and other condescending affectations.