“Readability and Collection of Money For Others” by Ben Brooks

To me Readability is a lot like back when Get Satisfaction was trying to be a customer service platform. If a service wasn’t on it it appeared as if that service didn’t care enough to start a Get Satisfaction account, not that they already had a good customer service platform.

Like how Get Satisfaction tried to appear as the customer service platform, Readability tries to establish itself as the place to support independent writing on the web, but that’s not really the case.