Alexis Madrigal after spending some time with a Google search team member:
90 percent of people in their studies don’t know how to use CTRL/Command + F to find a word in a document or web page! I probably use that trick 20 times per day and yet the vast majority of people don’t use it at all.
This weekend I was in my town’s library and overheard a man teaching an older woman how to use some software, maybe Dreamweaver. The conversation went like:
Man: So, there are three views here. There’s the design view, the code view, and the combination view. The design view is where you can insert elements to edit your HTML file through the GUI interface. The code view is where you go if you want to handwrite your HTML file. And this combo view is where you can see both at the same time.
Woman: That’s nice. Now, what’s this?
Man: That’s the scrollbar.
She probably isn’t ready for Dreamweaver.